FAQs

FREQUENTLY ASKED QUESTIONS

Please feel free to contact us at hello@cherryontopshop.com.au if you can’t find the answer to your question here.

How do I contact you? 
You may contact us via the SAY HELLO link on our homepage or by sending an email to hello@cherryontopshop.com.au

What payment options are available? 
We accept credit and debit card payments, bank transfer or deposit, and Paypal payments.

Is pick-up available?
Unfortunately, we do not offer store pick-up at this time.

What shipping methods are available?
We are currently offering FREE shipping on all orders within Australia more than $150.

Our orders are sent via Australia Post. The fee for standard delivery is $9.95 and $16.95 for express delivery within Australia.

Large or bulky shipments may not be subject to our standard shipping charges. In these instances, we will contact you with a shipping quote before dispatch of your order.

You may be required to sign for the package as proof of delivery. As a result, we can only ship to street addresses and not to PO Boxes.

Do you ship internationally?
If you require International shipping, please contact us at hello@cherryontopshop.com.au with the details of your order and address, and we will provide a shipping quote to you based on postage weight.

How will my order be packed?
We carefully packed all orders to ensure that your items arrive undamaged.

How long will it take to receive my order?
We aim to dispatch all orders within 24 business-hours. You can expect to receive your order within 7-10 business-days with standard shipping and 1-2 business-days with express shipping. Please allow extra time for post deliveries at peak times (for example, Christmas and Easter).

We kindly ask that you to place your order at least 14 days before your special event. This will ensure you will receive your order with enough time to spare. If you need your order by a certain date, please feel free to contact us and we will aim to prioritise your order.

Items that are marked as ‘pre-order’ will be shipped when stock is replenished. Orders containing pre-order items will be delivered in one shipment when the pre-order item is available.

When your order is dispatched, you with receive an email from us advising that your parcel is on its way.

You may be required to sign for the package as proof of delivery.

How do I track my order?
Once your order has been dispatched you will receive an email from Australia Post containing a Tracking ID. You can use this Tracking ID to track your parcel on Australia Post’s website.

What happens if my order is damaged?
Please open and check all FRAGILE items in your package prior to signing for it. In the unlikely event that your item arrives damaged, please send us an email at hello@cherryontopshop.com.au within 48 hours. We ask that you please include photos of the damaged goods.

What is your refund policy?
You must notify us of damaged items within 24 hours to receive a full refund. All returns must then be made within 2 days of receipt of goods. The goods must be returned unused and unopened in their original condition and packaging. Please also provide your original receipt as proof of purchase.

All ‘change of mind’ returns must be shipped and handled at the customer's own cost. Cherry On Top is not responsible or liable for any goods lost in transit and therefore recommends registered post for all returns. (Refunds or exchanges are not permitted on sale items.) Further shipping fees will apply to exchanges.

Please contact us at hello@cherryontopshop.com.au for a return address. We aim to refund your purchase within 7 business-days of receiving the returned goods in their original condition. Please note that we are also unable to refund or replace items that are lost or damaged in transit.